How long does it take to inflate?
Many medical air mattresses can take 20-45 minutes to inflate initially.
One section of my mattress has not yet inflated. Is something wrong?
No, this can be a common problem that is easily solved. The most common problem is a kink in the air hose. Solution: Open the cover and check the air tubes under the cells that run along the inside of the mattress. Massage the hose with your fingers to make sure there is not a kink in the hose. Apply some weight to the mattress and allow some time for the mattresses pump to reinflate all the sections.
My mattress is not holding air. Solution: Check and make sure the CPR tag has not been pulled out. This tag is used to deflate the mattress quickly in the event of an emergency. Make sure both CPR plugs are secure and in place and reinflate.
Can this mattress be inflated faster than 20 minutes?
Solution: Yes you can use a standard hand or powered pump by connecting it to the CPR tag. Removing the CPR tag will open a direct valve that allows air to flow quickly into the mattress at a faster pace.
What happen if there is power failure? Will the mattress system still work?
Some of our mattress systems (like the 8000 , pm8080 have the patented Cell-in-Cell designed air cells. This means the inner cells will stay inflated for at least 24-hrs when there is no electricity. Some other mattress system (like Supra 8000) have 2-layers of air cells and bottom cells acts as same function of the inner cells. Our other systems have a pocket at the mattress base for you to insert a layer of foam to give patients a peace of mind if power failure does happen.
How do I know if the pressure (comfort) setting of the mattress is suitable for my weight?
If there is bottoming-out that means the pressure setting is inadequate (or too low) for you. Bottoming-out can be checked by sliding one hand between the deflated air cell and directly under the patient. Users should be able to feel the minimal contact. If there is an incident of bottoming-out, simply adjust the pressure range a little higher.
Is the mattress cover safe to my patient?
All of our mattress cover have passed the bio-compatibility test of ISO-10993-5. These covers are also fire retardant. They have passed the flammability test of Cal TB116/117. However, most patients use a sheet on top of mattress for added comfort.
How do I clean the mattress and pump?
For pump, wipe with a damp cloth and a mild detergent and keep it away from dust. For mattress, clean the cover and air cells by using a gentle laundry detergent allowing the unit to air dry.
How come there is no air produced from some air outlets of air tube?
This will depend on the kind of system you're using. Some system are alternating therapy products. That means air alternates between each air outlet; therefore, wait for the complete cycle of the alternating phase. Other system are low-air-loss (static) therapy products, there should be a steady airflow coming out of air outlets unless if the system reaches their preset pressure level or please check if there is any kinked air hoses.
What should I do if the mattress has not enough air and alarm (if applicable) keeps coming up?
Maybe there is a low-pressure situation, check to see if the air hose connection between pump and mattress is tightly secured, the CPR valve is sealed and if there is any leakage on air cells or air hose connection.
What if I accidentally puncture my mattress?
Luckily, most of our mattress system are designed with interchangeable air cells. That means each air cell can be taken out individually and replaced with a new one if it's needed
If you product is defective???
Please call us or email us right away. call 1-800-725-9230
or email us at firstname.lastname@example.org
We will send you a prepaid UPS tag so you can call UPS @ 1-800-742-5877 for a pick up. You will not have to pay for a return of defective merchandise. We will then ship out a replacement out via UPS so you will never be without a product while we determine if the item can be repaired under the mattress warranty.
What if I do not like the item?
If the product is not defective but the item is not what you expected it can be returned to us for a credit.
In order to receive a credit for your purchase the item must be returned within 7days from the date you received the item. 25% restock fee will apply.
Please understand "ALTERNATING PRESSURE MATTRESS" systems cannot be returned once opened due to health care regulations. Its unsafe to sell these "returned" products as new to other customers.
It is the responsibility of the customer to return the item to us unless the product is defective
The product must be returned unused in its original packaging. Products that are used will void the warranty and cannot be sold to other customers.
Opened mattresses cannot be returned due to health code regulations.
Alternating pressure mattress systems cannot be returned due to health and insurance regulations.
make sure the bill to name and or order # is included with the return.